Privacy policy

Last updated: February 5, 2026

Cutiee (“we,” “us,” or “our”) operates the website https://cutiee.in, including all related information, content, features, tools, products, and services (collectively, the “Services”), in order to provide customers with a curated and seamless online gifting experience.

Cutiee is powered by Shopify, which enables us to host and operate our online store and provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit, browse, interact with, or make a purchase through our Services, or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

By accessing or using any part of the Services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you as an individual. Personal information does not include anonymized or de-identified data that cannot reasonably be linked to you.

Depending on how you interact with our Services and as permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact Details

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

Financial & Payment Information

  • Payment card information

  • Transaction details

  • Form of payment and payment confirmation

Important: Cutiee does not store your debit card, credit card, UPI, or banking details. All payments are securely processed through trusted third-party payment gateways.

Account Information

  • Username and password

  • Account preferences and settings

Transaction Information

  • Products viewed, added to cart, wishlist, purchased, returned, exchanged, or cancelled

  • Order history and purchase behavior

Communications

  • Information shared when you contact customer support

  • Emails, messages, or feedback submitted to us

Device & Technical Information

  • IP address

  • Browser type

  • Device identifiers

  • Network information

Usage Information

  • How and when you interact with the Services

  • Pages visited, clicks, and navigation behavior

Sources of Personal Information

We may collect personal information from the following sources:

  1. Directly from you when you place an order, create an account, fill out forms, or communicate with us

  2. Automatically through cookies, pixels, and similar technologies when you browse our website

  3. From service providers who process information on our behalf

  4. From partners or third parties, where permitted by law

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing, Customizing & Improving Services

  • Processing orders and payments

  • Shipping and delivery coordination

  • Managing customer accounts

  • Facilitating returns, replacements, or refunds

  • Enabling reviews and feedback

  • Personalizing product recommendations

Marketing & Advertising

  • Sending promotional emails, SMS, or WhatsApp messages

  • Informing you about offers, discounts, and campaigns

  • Displaying relevant advertisements based on your activity

You may opt out of promotional communications at any time.

Security & Fraud Prevention

  • Authenticating accounts

  • Preventing unauthorized access

  • Detecting and preventing fraud or misuse

  • Maintaining platform security

You are responsible for safeguarding your login credentials and should never share them with others.

Communication & Customer Support

  • Responding to inquiries

  • Resolving disputes

  • Maintaining ongoing customer relationships

Legal & Compliance Purposes

  • Complying with legal obligations

  • Responding to lawful requests

  • Enforcing our Terms of Service and policies

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • With Shopify, payment gateways, courier partners, analytics providers, and service vendors who assist us in operating our business

  • With marketing partners to deliver targeted advertising and promotions

  • When you direct or consent to such disclosure

  • Within our corporate or affiliated entities

  • During business transactions such as mergers, restructuring, or legal proceedings

  • To comply with applicable laws or protect our legal rights

All third parties are required to handle your data responsibly and in accordance with their own privacy policies.

Relationship with Shopify

Our store is hosted on Shopify, which collects and processes personal information to provide and improve its services. Your information may be stored or processed in countries outside your country of residence.

Shopify may use your data to provide enhanced features, analytics, and personalized experiences across merchant platforms. In such cases, Shopify acts as an independent data controller.

For more information, you may review:

Third-Party Websites & Links

Our Services may include links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of such external sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority. If a parent or guardian believes a child has provided personal data, they may contact us to request deletion.

Security & Retention of Information

While we implement reasonable security safeguards, no system is completely secure. We cannot guarantee absolute security of information transmitted online.

We retain personal information only for as long as necessary to:

  • Provide Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Your Rights & Choices

Depending on applicable law, you may have the right to:

  • Access your personal information

  • Request deletion of your data

  • Correct inaccurate information

  • Request data portability

  • Manage communication preferences

We may verify your identity before fulfilling requests. We do not discriminate against users for exercising their rights.

International Transfers

Your information may be transferred, stored, and processed outside India. Where applicable, we rely on recognized legal mechanisms to ensure adequate data protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Cutiee
Email: help@cutiee.in
Phone: +91 7518887772

Address:
402, C30, Sarvodaya Nagar,
Indira Nagar, Lucknow,
Uttar Pradesh – 226016, India