Shipping policy

At Cutiee, we understand that timely delivery is a crucial part of the gifting experience. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from https://cutiee.in. By placing an order with us, you agree to the terms outlined below.

1. Shipping Coverage Area

Currently, Cutiee ships products across India (PAN India only).

At this time, we do not offer international shipping. Any updates regarding international delivery, if introduced in the future, will be reflected on this page.

2. Order Processing Time

  • All orders are processed within 24 to 48 business hours after successful payment confirmation.

  • Orders placed on Sundays or public holidays are processed on the next working day.

  • During peak seasons such as Valentine’s Day, festivals, flash sales, or promotional campaigns, order processing may take slightly longer due to high order volumes.

Order processing includes:

  • Order verification

  • Quality checks

  • Packaging

  • Handover to courier partners

3. Shipping & Delivery Timeline

Once dispatched, orders are typically delivered within:

  • 3 to 7 business days, depending on the delivery location

Delivery timelines may vary due to:

  • Customer location (metro vs remote areas)

  • Courier partner serviceability

  • Weather conditions

  • Government regulations or restrictions

  • Unexpected logistical issues

Please note that delivery timelines provided at checkout are estimated timelines, not guaranteed delivery dates.

4. Courier & Logistics Partners

Cutiee uses reliable third-party courier and logistics partners to ensure safe and timely delivery of orders.

  • Courier partners are selected based on serviceability and reliability.

  • Once an order is shipped, tracking details are shared via email or SMS.

  • Customers can track their shipment using the provided tracking link.

Cutiee does not control courier operations after dispatch and is therefore not responsible for courier delays beyond our control.

5. Shipping Charges

  • Shipping charges, if applicable, are clearly displayed at checkout before payment.

  • Free shipping may be offered during promotional campaigns, festive offers, or special events.

  • Shipping charges are non-refundable once an order has been dispatched.

6. Address Accuracy & Delivery Attempts

Customers are responsible for providing accurate and complete shipping details, including:

  • Full address

  • Correct PIN code

  • Active contact number

Cutiee shall not be held responsible for:

  • Delays caused by incorrect or incomplete address details

  • Failed delivery attempts due to customer unavailability

  • Re-delivery charges imposed by courier partners

In case of failed delivery due to incorrect details or unavailability, additional shipping charges may apply for re-dispatch.

7. Delivery Delays & Exceptions

While we strive to deliver all orders on time, delays may occur due to circumstances beyond our control, including but not limited to:

  • Natural disasters

  • Weather disruptions

  • Political or government restrictions

  • Courier strikes or operational issues

  • Festive or high-demand periods

In such cases, Cutiee will make reasonable efforts to keep customers informed but shall not be liable for delays caused by third-party service providers.

8. Damaged or Tampered Packages

If you receive a package that appears:

  • Damaged

  • Tampered

  • Opened

You are advised to:

  • Take clear photos or videos immediately

  • Contact our support team within 24 hours of delivery

Failure to report such issues within the specified time may result in rejection of claims.

9. Partial Shipments

In some cases, orders may be shipped in multiple packages due to:

  • Product availability

  • Packaging requirements

  • Courier limitations

Customers will be notified if an order is split into multiple shipments.

10. Delivery Confirmation

Delivery confirmation is recorded based on courier partner updates. Once marked as “Delivered” by the courier, Cutiee shall not be responsible for:

  • Loss or theft after delivery

  • Claims of non-receipt without supporting evidence

Customers are encouraged to ensure someone is available to receive the order at the delivery address.

11. Undelivered or Returned-to-Origin (RTO) Orders

Orders may be returned to origin due to:

  • Incorrect address details

  • Multiple failed delivery attempts

  • Refusal to accept delivery

In such cases:

  • Re-shipping may incur additional charges

  • Refunds, if applicable, will be processed after deducting shipping and handling costs

12. Shipping During Sales & Festive Periods

During high-demand periods such as Valentine’s Day, festivals, or sale events:

  • Processing and delivery timelines may be extended

  • Courier delays are more common

  • Priority shipping cannot be guaranteed unless explicitly mentioned

Customers are advised to place orders well in advance during such periods.

13. Shipping Policy Updates

Cutiee reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.

Continued use of the website after updates constitutes acceptance of the revised policy.