Terms of service

These Terms of Service (“Terms”) govern your access to and use of the website https://cutiee.in and all related services, features, tools, products, and content (collectively, the “Services”) operated by Cutiee (“we,” “us,” or “our”).

By visiting our website, browsing products, placing an order, or otherwise using any part of the Services, you agree to be bound by these Terms, our Privacy Policy, and any other policies referenced herein. If you do not agree with these Terms, you must not use the Services.

1. Eligibility to Use the Services

By using the Services, you confirm that:

  • You are at least the age of majority under applicable law, or

  • You are using the Services under the supervision of a parent or legal guardian

You agree that all information provided by you is accurate, complete, and current.

2. About Cutiee’s Services

Cutiee operates an online gifting platform offering curated gift hampers, personalized items, and related products. The Services are provided for personal, non-commercial use unless otherwise agreed in writing.

We reserve the right to modify, suspend, or discontinue any part of the Services at any time without prior notice.

3. Account Registration & Responsibility

To access certain features, you may be required to create an account. When creating an account, you agree to:

  • Provide accurate and complete information

  • Maintain the confidentiality of your login credentials

  • Accept responsibility for all activities that occur under your account

You are solely responsible for safeguarding your account credentials. Cutiee shall not be liable for any loss or damage arising from unauthorized access to your account.

4. Products & Product Information

We strive to display product descriptions, images, and pricing as accurately as possible. However:

  • Product images are for illustrative purposes only

  • Slight variations in packaging, colors, arrangement, or contents may occur

  • Such variations shall not be considered defects

Personalized and gift hamper products are prepared with care but may vary slightly due to availability and customization requirements.

5. Pricing, Payments & Taxes

  • All prices listed on the website are subject to change without prior notice

  • Prices may include applicable taxes unless stated otherwise

  • Payments are processed securely through third-party payment gateways

Cutiee reserves the right to cancel orders arising from pricing errors, technical issues, or incorrect product information.

6. Order Acceptance & Cancellation

An order is considered accepted only after:

  • Successful payment completion, and

  • Order confirmation via email or SMS

We reserve the right to refuse or cancel any order due to:

  • Stock unavailability

  • Payment issues

  • Suspected fraud or misuse

  • Incorrect pricing or product details

Cancellations are permitted only before dispatch, as outlined in our Cancellation Policy.

7. Shipping & Delivery

Shipping and delivery timelines are estimates and may vary due to factors beyond our control, including courier delays, weather conditions, or regional restrictions.

Cutiee shall not be held liable for delivery delays caused by third-party logistics partners or incorrect address details provided by the customer.

8. Returns, Refunds & Replacements

Returns, refunds, and replacements are governed by our Return & Refund Policy. Due to the nature of gifting and personalized products:

  • Gift hampers and customized items are generally non-returnable

  • Refunds or replacements are processed only in eligible cases

Customers are advised to review the Return & Refund Policy carefully before placing an order.

9. Intellectual Property Rights

All content on the website, including but not limited to:

  • Logos

  • Text

  • Images

  • Graphics

  • Designs

  • Layouts

is the intellectual property of Cutiee and is protected under applicable copyright and trademark laws.

You may not copy, reproduce, distribute, or exploit any content without prior written consent.

10. Prohibited Activities

You agree not to:

  • Use the Services for unlawful purposes

  • Attempt to hack, disrupt, or damage the website

  • Upload or transmit malicious code

  • Misrepresent your identity or provide false information

  • Interfere with the security or integrity of the Services

Violation of these terms may result in immediate termination of access.

11. User Content & Reviews

If you submit reviews, comments, or other content:

  • You grant Cutiee a non-exclusive, royalty-free right to use such content

  • You confirm that the content does not violate any third-party rights

  • We reserve the right to remove inappropriate or misleading content

12. Limitation of Liability

To the maximum extent permitted by law:

  • Cutiee shall not be liable for indirect, incidental, or consequential damages

  • Our total liability shall not exceed the amount paid by you for the relevant product

Use of the Services is at your own risk.

13. Indemnification

You agree to indemnify and hold harmless Cutiee, its owners, employees, and partners from any claims, losses, damages, or expenses arising from:

  • Your misuse of the Services

  • Violation of these Terms

  • Infringement of third-party rights

14. Termination of Access

We reserve the right to suspend or terminate your access to the Services at our sole discretion, without prior notice, if you violate these Terms or applicable laws.

15. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Lucknow, Uttar Pradesh.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices, operations, or legal requirements. Updated Terms will be posted on this page with a revised “Last updated” date.

Continued use of the Services constitutes acceptance of the updated Terms.